Ad Hoc Website Support

Website Support includes not only the Website but also it’s ecosystem of servers, links, content and tools. I also provide guidance and training documentation to allow clients to continue to support their own site going forward. Primary platforms include WordPress, Magento V1 & V2, Clover, Squarespace, MyEmma, MailChimp, JIRA, Trello, and the Google Suite of products.

New Site Support: For those who need a website but are unsure where to start. No matter where a client is in the process I can assist in picking up the threads and getting a new Website up and running.

Existing Site Support: Have a Website but are not sure what to do next? I have spent years working with clients to setup and support not only their Websites, but all the tools involved in their maintenance.

Redesign or Migration Support: Refreshing the look & feel of an existing Website or Migrating the Website from one provider or platform to another. Requires attention to detail and a plan to retain the current Website’s content and search ranking.

• Content Updates with Search Engine Optimization
• Data Imports
• Product / Category Setup & Merchandising
• Email Marketing: Creation of Templates, Sending to Customer Segments
• DNS/Domain Management
• Redirect Setup
• Image Editing & Resizing: Creating Slideshow images, Page Banners, Product Images, etc.
• CRM Tool Usage: Customer Relationship Management tool
• Content Calendars: Marketing Schedule with Action Items and Deliverables outlined

Online or Onsite Training

Offering Virtual Training over an online meeting tool or training onsite at business or venue of choice.

1/2 Day Bootcamp: In-person 4 hour hands-on training on a range of subjects including website maintenance, content management/marketing, Ecommerce product catalog editing, Customer Relationship Tool use and Email Marketing…………………………………………$600 minimum + Travel expenses.

Full Day Bootcamp: In-person 8 hour hands-on training on a range of subjects including website maintenance, content management/marketing, Ecommerce product catalog editing, Customer Relationship Tool use and Email Marketing…………………………………………$1,000 minimum + Travel expenses.

Technical Writing, Documentation & Help Guides

Reference materials for website management, CRM tool management, Email Marketing tool management and Ecommerce. I have spent thousands of hours digesting technical documentation for many digital marketing tools in order to write comprehensive guides for clients that are easy to understand. While most platforms provide high-level instructions they do not usually address the specific use cases and processes that your company will implement. Customized guides require collaboration with the team that will be using the tool, process creation and detailed workflow that can be followed by all. As processes evolve or tools get updated, these documents will grow and changes need to be recorded and shared. Having a central document that all employees can reference is key to efficiency and eliminating time wasted looking for the correct version.

• Step-by-Step training guides or How To’s
• White Papers or Documentation
• Short help guides or cheat sheets for quick reference

Call or fill out this Contact form for a free Website Support & Training Consultation and Quote. Maintenance Retainers Available. Minimum $100/hr.